Refund Policy

01Your first 14 days

If the service does not answer your questions well on your own data, tell us within 14 days of your first payment and we will refund that payment in full. No questionnaire, no retention call.

02Monthly plans

After the first 14 days, monthly payments are not refunded. Cancelling stops the next charge, and your workspace stays active until the end of the period you paid for.

03Yearly plans

Yearly plans cancelled within 30 days of purchase or renewal are refunded on a pro-rata basis for the unused months. After 30 days the plan runs to the end of its term without a refund.

04Upgrades and downgrades

• Upgrades take effect immediately. You are charged the difference for the rest of the billing period.
• Downgrades take effect at the next billing date. The difference is not refunded, but you keep the higher plan until then.
• Unused questions do not roll over and are not refunded.

05Overage charges

Overage questions on the Busy plan are billed only up to the cap you set. If you believe an overage charge is wrong, tell us within 30 days and we will review the question log with you and correct any error.

06Service problems

If an outage on our side prevents you from asking questions for more than 24 consecutive hours, we will credit the affected days to your next invoice on request.

07How refunds are paid

Refunds are returned to the original payment method within 10 business days of approval. Card and bank processing times may add a few days. Request a refund through the contact page with your workspace name and the invoice concerned.